Shipping & Returns

SHIPPING

United States

Orders ship within 1–2 business days of purchase.

Delivery typically occurs 3–5 business days after shipment if using the free economy shipping option.

You'll receive tracking information once your order ships.

International

Orders ship within 1–2 business days of purchase.

Delivery typically occurs within 7–14 business days, depending on destination and customs processing.

International customers are responsible for any customs duties, taxes, or fees imposed by their country.

Order Processing

Orders are processed Monday through Friday. Orders placed on weekends or holidays ship the next business day.

RETURNS

30-Day Movement Quality Guarantee

We stand behind FlossPoint's mechanism. It's designed to improve movement quality under load — and like any clinical tool, getting the application right matters.

First, Let's Make It Work

If you're not getting results, email us before returning. Most first-time friction comes down to a small adjustment — using fewer ShearPoints with more tension — and a quick fix solves it. We're glad to help you dial in your setup.

Still Not Right? Full Refund

If FlossPoint isn't improving your movement within 30 days of delivery, return it for a full refund. We'd rather you return it than keep something that doesn't work for you.

No fine print. No hidden conditions.

How to Return

Email support@flosspoint.com with your order number and a brief note about what didn't work. We'll send a prepaid return label — shipping covered both ways — and process your refund within 5–7 business days of receiving the band.

Band and ShearPoints in normal-use condition. Original packaging preferred but not required.